Technology Support Lead - Infrastructure Platforms Major Incident Management
Technology Support Lead - Infrastructure Platforms Major Incident Management
JPMorgan Chase & Co. Bournemouth, United Kingdom Apply now Posted 2 months ago Permanent Competitive
Technology Support Lead - Infrastructure Platforms Major Incident Management
Job Description
As a member of the Infrastructure Platforms Major Incident Management team, you will collaborate with Line of Business partners in our Global Incident Command Center. You will lead incident recovery bridges, providing command and control of the call, engaging technical and business teams to drive resolution of Priority 1 technology incidents and minimize impacts. You will be part of a global follow-the-sun team covering 24x7x365 operations.
This role operates on a shift basis, with typical patterns either Sunday to Wednesday (weekdays 6am - 4pm and weekends 6am - 3pm) or Wednesday to Saturday. It offers a 4-day workweek with no evening shifts or call outs.
Job Responsibilities
* Lead the resolution of critical Priority 1 technology incidents and support major events.
* Deliver executive communications to a global audience, providing accurate and timely incident details and impacts to stakeholders.
* Execute policies and procedures to ensure operational stability and availability.
* Assist in monitoring production environments for anomalies and address issues using observability tools.
* Escalate and communicate issues and solutions to business and technology stakeholders, participating from incident identification to service restoration.
* Analyze complex situations and trends to anticipate and resolve issues, supporting incident, problem, and change management of full-stack technology systems, applications, or infrastructure.
Required qualifications, capabilities, and skills
* Professional experience in Incident Management, IT operations, or related disciplines.
* Knowledge of Incident Management practices, skills, and tools.
* Strong analytical and problem-solving skills.
* Experience troubleshooting, resolving, and maintaining IT services.
* Knowledge of applications or infrastructure in large-scale technology environments, both on-premises and in the cloud.
* Experience with observability and monitoring tools and techniques.
* Experience with ITIL processes.
Preferred qualifications, capabilities, and skills
* Knowledge of global financial institution technology and business flows.
* Experience with public cloud environments.
* ITIL Foundation Certification or strong knowledge of ITIL concepts.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. We focus on building trusted, long-term partnerships to help clients achieve their objectives. We value diversity and inclusion, ensuring equal opportunities for all employees and applicants, with accommodations available for various needs.
About the Team
Our corporate functions cover areas from finance and risk to HR and marketing, supporting our company's success and enabling our teams to excel.
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr