Overview
Holiday Inn Belfast City Centre is hiring a Receptionist. 40 hours per week.
Location: Holiday Inn Belfast City Centre, 40 Hope Street, Belfast, Northern Ireland, County Antrim, BT12 5EE.
Date Posted: 3 September 2025. Closing Date: 17 September 2025.
Company: Andras Hotels. We are a leading property development and hospitality company based in Belfast, Northern Ireland.
About The Role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, but you will also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
* Be the warm welcome that kicks off a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Handle cash and credit transactions
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control
* Stay one step ahead of guests needs, record and act on their preferences, and handle their messages, requests, questions and concerns
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe at all times by following our safety procedures, reporting incidents and wearing any protective gear needed
* Take pride in your appearance and place as a brand ambassador
* Know what events and activities are on the day’s schedule
* Jump into other ad-hoc duties when your colleagues need help
How we deliver true hospitality
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
* True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence they can trust you to help during their stay
* True Listening: focusing on what the guest is saying, reading body language, and understanding needs
* True Responsiveness: providing what guests need in a timely and caring manner
What you will need
Required criteria
* 6 months experience in a receptionist role
* Communication skills – guests will come to you with concerns as well as compliments
* Problem-solving skills to turn issues into opportunities so every guest leaves with great memories
* Literate and tech-savvy – reading, writing, basic maths and computers
Desired criteria
* One year reception experience in a hospitality setting
Benefits and opportunities
* Discounted hotel rates across thousands of hotels worldwide for employees and for family and friends
* Health Care Cash Plan
* Enhanced pension scheme and maternity/paternity pay
* Cycle to work, employee referral schemes, and social/recognition programs
* Regular training through Andras Academy and progression opportunities within Andras Hotels Group
* Health insurance, vacation/paid time off, retirement plan, gym/wellbeing programs
* Preferential room rates, family and friends rates, long service recognition
* Free meals during shifts, parking benefits, wellbeing scheme, and opportunities to engage with charities
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are dedicated to promoting tourism and hospitality, and we invest in our people through the Andras Academy and our development programs. We are an equal opportunities employer and part of the Hospitality Employers Charter.
Seniority level: Entry level. Employment type: Full-time. Job function: Administrative. Industries: Administrative and Support Services.
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