Main Areas of Responsibility: Business Support Manager Responsible for the day to day management, leadership and development of business support staff To have responsibility for specific functions, project work in partnership with social care managers To ensure the effective performance of individuals and teams utilising the Performance Management Framework To be accountable for the recruitment, training and development of staff, and manage attendance, disciplinary, grievance and personnel matters related to the staff that they supervise To work as part of the Business Support management team to develop a high quality service and communication network to internal and external customers To develop the City Councils commitment to equal opportunities and promote non-discriminatory practises in all work undertaken To comply with all statutory requirements, standing Orders and Financial Regulations of the City Council To assist in the development and expansion of new technology and co-ordinate relevant training for business support staff and all other appropriate staff groups Control and monitor cash handling/bank accounts and related financial/budgetary systems using appropriate IT systems To develop and deliver team, training, business plans & personal plans within a performance management framework Work in partnership with operational managers and staff to improve data inputting and recording To deliver change and improvement in accordance with the priorities of the services/teams that Business Support staff support Responsibility for all file share requests from external requestors to view files/ records for safeguarding reasons Responsibility to approve petty cash, travel and food vouchers on Childrens Liquid Logic Identified Childrens Services approvers/ administrators for the councils preferred supplier of interpretation and translation services Management responsibility for the administration and recording of panels, including updating trackers required for Cabinet Members and statutory national statistics / reports To comply with information governance requirements at all times in accordance with the principles of the Freedom of information Act and the Data Protection Act To assist in the development and expansion of new technology and be prepared to undertake training and professional development as appropriate Person Specification Qualification and training Essential Business Support Manager A relevant management qualification Business Support Manager Experience Essential Business Support Manager Substantial management experience in a Business Support setting within Social Care, or similar environment supervising or managing staff performance and workload An understanding of information governance and security issues related to data protection, freedom of information Experience in the delivery of IT solutions Experience of managing finance transactions and budgets Experience of working with internal/partner agencies to promote service delivery Ability to manage performance at a team and individual level and challenge poor performance effectively (A/I) Ability to prioritise effectively and meet deadlines (A/I) Good organisational and time management skills Ability to contribute to service /team plans that focus on continuous improvement Ability to produce and present accurate, clear concise reports and management information orally and in writing Demonstrate ability to understand management responsibilities and develop as a manager and leader Demonstrate skills in negotiation and motivation Ability to work with minimum supervision, a conscientious attitude, willing to learn new skills, be prepared to question and seek continuous improvement. An understanding of and a personal commitment to the Vision and Values of Liverpool City Council Practising and promoting equality or opportunity and non- discriminatory practice Provide a quality service to meet the needs of all services the applicant supports Commitment to Best Practice and to participate in the development of the team.