Description Job Title: Content Designer Contract Type: Temporary – 12 months Salary: £38,205 Per Annum Working Hours: Full Time – 35 Hours Working Pattern: Monday to Friday Location: Speke, Liverpool - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Content Designer. As part of our Corporate Communications & Marketing team, you’ll play a key role in shaping how we communicate with our audiences online. Reporting to our Digital Marketing Manager you will join the team at an exciting time as we design, build and implement a new website for The Riverside Group. As a Content Designer, you will be responsible for creating, evaluating, updating, and reviewing content across all stages of the end-to-end user journey. You will use evidence, data, and research to make informed content decisions and ensure our digital content is accessible, clear, and meets user needs. About you We are looking for someone who; Proven experience in content design, UX writing, or digital copywriting. Strong understanding of web accessibility standards and inclusive design. Experience working with CMS platforms (e.g. WordPress, Umbraco). Ability to translate complex information into plain English. Why Riverside? One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Design, write, and structure website content that is clear, concise, and user focused. Collaborate with internal teams (including Communications, IT, and Customer Services) to gather content requirements and ensure alignment with business goals. Apply Riverside’s digital style guide and accessibility standards (WCAG AA) to all content. Lead on content migration project, including identifying redundant content and ensuring accurate transfer to new platforms. Use data and user feedback to iterate and improve content performance. Support the development and implementation of content governance processes. Contribute to the ongoing development of Riverside’s digital experience platform (DXP), ensuring content is optimised for mobile and tablet use. Work closely with external agencies and suppliers during design and implementation phases. Event title 2 Person specification Essential Skills and Experience Proven experience in content design, UX writing, or digital copywriting. Strong understanding of web accessibility standards and inclusive design. Experience working with CMS platforms (e.g. WordPress, Umbraco). Ability to translate complex information into plain English. Excellent stakeholder engagement and communication skills. Familiarity with content strategy, user research, and SEO principles. Desirable Experience in the housing or public sector. Knowledge of digital transformation and self-service platforms. Familiarity with tools such as Visual Composer, DXP platforms, and automated content migration tools. Ways of working Work with colleagues across the wider Strategy and Communications directorate to develop a positive culture of support and collaboration, contributing proactively to team meetings and events. Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements. Ensure that all work is undertaken in a way which supports and promotes Riverside’s Values, and reinforces The Group’s commitment to equality, diversity and inclusion. Other Information The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non- discriminatory practices in all aspects of work undertake