As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Operating Tables / Safe Patient handling equipment) you will cover several accounts based within the M25.
What You’ll Be Doing
* Install, service, repair and maintain products, distributed by Baxter/Hillrom.
* Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
* Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
* Responsible for maintaining and documenting the assigned calibration equipment.
* Provide technical support for in‑bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
* Maintain up‑to‑date technical competence in assigned products by successfully completing the relevant training and development.
* Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group.
* Provide technical feedback into contracts & tender submissions.
* Review critical metrics regularly and adapt the working practices to ensure service level is maximised.
What You’ll Bring
* Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
* Strong attention to detail.
* Strong verbal and written communication skills.
* Good organisation and prioritisation skills.
* Good proficiency in Microsoft Office (including Outlook, Excel).
* Good technical problem solving skills.
* In‑depth level of practical experience in the relevant technical/engineering field with measured critical metrics.
* Demonstrable experience in meeting business critical timeframes and deadlines.
* Successful experience in managing and engaging with customers.
* Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements
* Participating in 24 hr on‑call (where required).
* Lone‑working.
* Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence.
Benefits
* Competitive total compensation package.
* Professional development opportunities.
* High importance is placed on work‑life balance.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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