The role of Scheme Manager will include:
1. Providing a housing management service and signposting tenants to support organisations
2. Dealing with part of the lettings process, including viewings, pre void inspections
3. Effectively managing any low level anti-social behaviour
4. Identifying potential repairs or faults in the scheme, ensuring they are reported and monitored
5. Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required
6. Referring residents to support agencies when required and helping them access the different service available to them
7. Signing up new tenants & carrying out visits
8. Completing compliance testing including fire alarm checks and water temp checks
9. Encouraging residents who are either elderly or vulnerable to live as independently as possible
10. Covering for colleagues in the local Team as required
Skills and experiences:
11. Experience of working with older people in a support capacity and understanding their individual needs or similar
12. Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
13. Ability to manage workloads and meet deadlines
14. Excellent interpersonal and customer service skills, allowing you to build strong relationships
15. The ability to work on own initiative in a high paced environment
16. Experience of using Microsoft Office (Word, Excel and Outlook)
17. Occasional travel between schemes will be required; therefore a full, current driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
18. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
19. A pension scheme with employer contributions from Sanctuary
20. Life Assurance
21. Employee Advice Service including counselling
22. Cycle to Work scheme
23. Voluntary health plans
24. Employee discounts
25. Wellbeing support and tools
26. Employee recognition scheme
27. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
28. Role salary is £20,299 (rising to £20,927 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance
(if the link is unavailable please visit the Sanctuary careers website)