Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Bold, Trusted
Trusted Partners:
* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program - one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
Service Architect - Remote, UK - All UK Addresses Considered
Main purpose of the job
The main purpose of a Telefónica Tech Service Architect will:
* support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of Policing services
* act as the primary service design & architecture interface between the customer and Telefónica Tech.
* work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
* act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
* Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the Policing sector
* Leading the design and implementation of managed service operations and project delivery
* Leading the development of an IT life cycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
* Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
* Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
* Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
* Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF
Experience and skills:
Experience:
* Previous experience in a Service Architect role
* More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services.
* ITIL Qualified
* Experience of managing ITIL processes across service towers and third parties (SIAM)
* Experience at senior management level in a large, complex customer facing organization
* Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
Experience (desirable):
* Advanced academic background, preferably to good degree level or equivalent
* Experience Police Sector aligned Service Architecture
* Proven commercial acumen
* Good working knowledge of relevant functional systems
* Experience in dealing with and influencing multi-tier management
Additional Information
For this role you need to have experience of supporting enterprise service architecture within the Policing sector
We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.