Homeless Services Officer Salary : £27,283 (this includes £1213 enhancement for participating in the organisations out of hours on-call on a rota basis) Hours: 37 hours per week Contract : Permanent Action Homeless are committed to ending the cycle of homelessness and ensuring everyone has a decent and safe place to call home.Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life. This fantastic opportunity will see you joining a much needed service in the City that supports homelessness. Our current vacancy is within our low support and resettlement service, providing temporary relief to individuals experiencing homelessness and support to access more stable and permanent accommodation. Although, our Homeless Services Officers can be required to work within any of our other services that we provide. Currently, over 70% of the clients in this service are from the refugee population within the City, so this is a key client group priority and experience of working with this client group and a fluency in community language such as Arabic, Tigrinya or Farsi would be advantageous. You will work 37 hours each week as part of a rota 5 days per week. This will include some unsocial hours to meet the needs of the service and our clients as well as participate in our on-call rota. As a Homeless Services Officer you will. Complete regular health and safety checks of individual rooms/properties. Ensuring our accommodation provides a safe and secure living environment sign up new clients to their accommodation, advising them of their rights and obligations under the conditions of their tenancy/licence agreements and fully inducting them into the new accommodation Be the first point of contact in all matters relating to our clients accommodation e.g. housing benefit advice, arrears advice and anti-social behaviour issues. Be responsible for delivering housing related support so our clients sustain their accommodation. This will include encouraging regular rent payments, budgeting and maintaining their home. Support clients to progress their action plans to achieve a positive and sustainable move into more permanent accommodation Be able to deal with difficult situations and manage conflict appropriately Be alert to the health and well-being of the clients in our services To be successful you will need. An approachable manner with the ability to remain calm under pressure The ability to motivate clients and provide encouragement so they engage with the support available to them The IT skills to collect, input and retrieve data using our ICT systems Experience of supporting clients within a housing setting and preferably with experience of working with individuals from the refugee or asylum seeker populations Commitment and flexibility towards your work Closing date: Monday 29 th September 2025, Interviews week commencing 13 th October 2025.