Job Summary
We are seeking a dedicated and detail-oriented Contract Support professional to join our team. The ideal candidate will provide a Comprehensive financial, administrative service and to provide co-ordination to engineers and subcontractors as required, to also support all Business Operations portfolio. To assist with contract negotiation of contracted out works.
Main duties and responsibilities
* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* To assist with the Negation of subcontracted maintenance works, followed up with planning and control work on site, Health & safety and compliance documentation
* To co-ordinate all sub-contractor site visits to ensure full compliance
* Take ownership of management reports and achieve results within quality and time restraints.
* To manage the CAFM system including system integration & improvement, data entry and the production of operational reports for KPI measurement reporting;
* To Budget for cost and progress tracking against the contract resource availability;
* Formulate recharges and tracking costs for additional requested works to any building included portfolio
* Convey messages and ideas clearly and openly. Involve people and influence decisions.
* Understand and implement Admin / Office procedures and processes to the required standard. Examples of these are (but not limited to):-
* Efficiently ensuring all calls are dealt with and allocated to engineers in a timely manner
* Research and scope out potential ideas for departmental project and efficiency work
* Provide customer feedback and progress chasing of customer requests
* To carry out general office / contract support duties
* To assist the CBRE Management team and support in any other office duties seen fit.
* Chase all Debt related to the contract as requested
* To issue all invoices relating to the portfolio of contracts in a timely manner
Experience
* A good basic education is essential, with at least GCSE passes in Math and English or equivalent. (Essential)
* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. (Desirable)
* Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level. (Essential)
* Financial experience (Desirable)
* Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software. (Desirable)
Aptitudes
* Must be flexible and demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance.
* Be flexible to work outside core office hours from time to time
Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* Life insurance
* Sick pay
Experience:
* Help desk: 2 years (required)
Location:
* Coventry CV1 2LZ (preferred)
Work Location: In person