Administration · the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. · in the preparation and updating of the Housekeeping Departmental Operations Manual. · regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Housekeeping Manager. · and updates the Communications Log Books. · monthly activity reports. · and maintains equipment maintenance reports and records. Customer Service · Housekeeping Team Leaders and Housekeeping Hosts deliver the brand promise and provide exceptional guest service at all times. · Housekeeping Team Leaders and Housekeeping Hosts also provide excellent service to internal customers as appropriate. · all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. · positive guest and colleague interactions with good working relationships. Operational · inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc and report to the Housekeeping Manager. · the Housekeeping Manager to requisite for supplies as required for Housekeeping. · out inventory-taking of supplies and operating equipment as required by the Finance Department. · any pest-control issues to the Housekeeping Manager. · regular inspections of rooms, ensuring standards of cleanliness is maintained at all times. · no defect or dirty rooms are sold to a guest. · the proper handling and control of lost and found items. · frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Assistant Manager and/or Housekeeping Manager. · all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities. · closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance. · all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. · in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented. · to the results of the Consumer Audit and ensures that the relevant changes are implemented. · closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Housekeeping Team Leaders and Housekeeping Hosts work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. · daily operation runs smoothly. Qualifications : Minimum 2 years' work experience as Team Leader - Housekeeping or 1 year as Housekeeping Executive. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good problem-solving, administrative and interpersonal skills, communication and customer relations skills are necessary..