Overview
To provide a dual administrative and clinical support role within the GP practice, acting both as a frontline medical receptionist and as a prescribing clerk. This role ensures patients receive high-quality, timely access to prescriptions and care, while supporting the clinical team in the safe and effective management of medication and appointments.
Responsibilities
Prescribing Clerk / Clinical duties
* Process repeat and acute prescription requests using clinical systems i.e. EMIS, or other systems used in NHS Wales.
* Check requests against patient records, medication reviews, and prescribing guidelines.
* Liaise with GPs, pharmacists, and clinical staff to clarify prescription queries or discrepancies.
* Maintain accurate records of prescriptions issued and actions taken.
* Ensure all prescriptions are handled according to local formulary and All Wales Medicines Strategy Group (AWMSG) guidance.
* Assist with prescription audits, medication switches, and cost-effective prescribing initiatives.
* Monitor and action clinical system inboxes/workflows related to medication.
* Respond professionally to prescription queries from patients, pharmacies, and care homes.
Medical Receptionist Duties
* Greet patients at the front desk and manage telephone and online appointment requests in a courteous and efficient manner.
* Book, cancel, and reschedule appointments in line with practice protocols.
* Register new patients and update existing patient records accurately.
* Signpost patients to appropriate services i.e. GP, nurse, pharmacist, or external services following training and protocols.
* Handle sensitive patient information confidentially in accordance with GDPR and NHS Wales Information Governance policies.
* Manage incoming and outgoing correspondence, including e-mails, results, and clinical documents.
* Support the clinical team by preparing clinics and ensuring notes, test results, and documents are ready in advance.
General Duties
* Work as part of the wider practice team, supporting colleagues during busy periods or staff absences.
* Maintain confidentiality and professionalism at all times.
* Adhere to practice policies, procedures, and NHS Wales guidelines.
* Undertake training relevant to the role i.e. safeguarding, confidentiality, prescribing systems, customer service.
* Contribute to a positive and patient-centred culture within the practice.
About us
Furnace House Surgery is a forward thinking and innovative GP practice driven by passion to put the patient at the centre of everything.
As a Practice and as colleagues, we are committed to providing each other with an open, friendly and supportive environment.
We are a long established 7 partner practice with interest in training and education, situated in West Wales. We have approximately 14,900 patients.
We use the INPS Vision clinical system, and we are looking for someone who will share our commitment to providing excellent healthcare to our patients, and become part of our team.
Job responsibilities
Job Description
Reports to: Practice Manager/Deputy Practice Manager
Job Purpose:
To provide a dual administrative and clinical support role within the GP practice, acting both as a frontline medical receptionist and as a prescribing clerk. This role ensures patients receive high-quality, timely access to prescriptions and care, while supporting the clinical team in the safe and effective management of medication and appointments.
Key Responsibilities
* Process repeat and acute prescription requests using clinical systems i.e. EMIS, or other systems used in NHS Wales.
* Check requests against patient records, medication reviews, and prescribing guidelines.
* Liaise with GPs, pharmacists, and clinical staff to clarify prescription queries or discrepancies.
* Maintain accurate records of prescriptions issued and actions taken.
* Ensure all prescriptions are handled according to local formulary and All Wales Medicines Strategy Group (AWMSG) guidance.
* Assist with prescription audits, medication switches, and cost-effective prescribing initiatives.
* Monitor and action clinical system inboxes/workflows related to medication.
* Respond professionally to prescription queries from patients, pharmacies, and care homes.
Medical Receptionist Duties
* Greet patients at the front desk and manage telephone and online appointment requests in a courteous and efficient manner.
* Book, cancel, and reschedule appointments in line with practice protocols.
* Register new patients and update existing patient records accurately.
* Signpost patients to appropriate services i.e. GP, nurse, pharmacist, or external services following training and protocols.
* Handle sensitive patient information confidentially in accordance with GDPR and NHS Wales Information Governance policies.
* Manage incoming and outgoing correspondence, including e-mails, results, and clinical documents.
* Support the clinical team by preparing clinics and ensuring notes, test results, and documents are ready in advance.
General Duties
* Work as part of the wider practice team, supporting colleagues during busy periods or staff absences.
* Maintain confidentiality and professionalism at all times.
* Adhere to practice policies, procedures, and NHS Wales guidelines.
* Undertake training relevant to the role i.e. safeguarding, confidentiality, prescribing systems, customer service.
* Contribute to a positive and patient-centred culture within the practice.
Person Specification
Experience
* Strong IT and admin skills.
* Good written and verbal communication.
* Accuracy and attention to detail
* Able to manage sensitive data confidentially.
* Ability to multitask and remain calm under pressure.
* Familiarity with EMIS, or Welsh GP systems.
* Knowledge of All Wales prescribing policies.
* Welsh language skills (spoken and/or written).
Qualifications
* GCSE Grade 1 to C in English and Maths
* Qualified to NVQ level 2 in pharmacy services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceSalary available upon request
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