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Position: Transport Assistant
Location: Harestock
Line Reporting Manager: SST Divisional Manager
Hours: 07:00am - 17:00pm, 45-hour week (1 hour unpaid lunch)
Salary: £29,484 annually, £12.60 hourly rate
Principle Duties and Accountabilities
* Liaise with and assist other sections in the company in delivering operational and administrative services to internal and external customers
* Support Senior Transport Teams
Roles and Responsibilities
Logistics & Planning
* Assist line manager in delivering planned and reactive services to industrial, commercial, and domestic customers following established procedures
* Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement
* Monitor daily vehicle revenue
* Manage planning of works in the line manager's absence
Customer Service
* Receive service requests verbally or electronically, advise customers, and coordinate resources to meet timescales and optimize performance
* Address and resolve complaints professionally and promptly
* Liaise with other departments to ensure smooth operational and administrative services
Data Processing & Administration
* Manage in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
* Maintain office files
* Ensure accurate documentation of all jobs
* Manage drivers’ timesheets/hours in the absence of the manager
Health & Safety
Section 7 of the Health & Safety at Work Act (1974) states employee duties:
* Take reasonable care for health and safety of themselves and others affected by their acts or omissions
* Cooperate with employer and others to enable statutory duties to be performed
Transport Assistant Responsibilities include:
* Understanding and complying with company health and safety policies
* Promoting a positive health and safety culture
* Carrying out activities safely and in accordance with legislation and risk assessments
* Maintaining cleanliness of work and welfare areas
* Completing all required documentation thoroughly
* Reporting incidents within 2 hours
* Being aware of fire, first aid, and emergency procedures
Qualifications / Competency
* Experience with fleet resources preferred
* Experience in transport, waste, or logistics industry desirable
* Ability to manage own workload
* Proficient in Microsoft Office (Word, Excel)
* Good communication skills, both oral and written
* Organizational and planning skills
* Ability to work independently
* Reliable, responsible, numerate, and commercially aware
* Receptive to training and new methods
* Ability to work under pressure
What We Offer
* 20 days holiday plus bank holidays
* Full PPE provided
* Company events, pension, on-site parking
* Health & wellbeing programme
* Death in Service benefit
* Referral programme
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Transportation, Logistics, Supply Chain and Storage
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