Job overview
Base: DXA Mobile Unit (Hywel Dda), with occasional support at Singleton Hospital
An exciting opportunity has arisen for a highly motivated individual to join the Nuclear Medicine Department as a DXA Health Care Support Worker.
The post holder will be a key member of the DXA team, providing essential technical and administrative support to the delivery of bone density scanning services on the mobile DXA unit and, occasionally, within the DXA and Imaging sections at Singleton Hospital. This includes preparing patients for their appointments, ensuring adherence to examination preparation requirements, assisting radiographers during scanning, and maintaining high standards of patient care and safety.
We are seeking an individual with excellent communication and organisational skills, who can work effectively as part of a small, supportive team and manage their workload efficiently. The role requires attention to detail, strong administrative and IT skills, and familiarity with Microsoft Office applications.
The post will be primarily based on the DXA mobile unit operating across Hywel Dda, with occasional support at Singleton Hospital as service needs require.
Main duties of the job
Nuclear Medicine at Singleton Hospital is a highly specialised department providing radiopharmaceuticals, diagnostic imaging, radionuclide therapy, PET-CT, and DXA scanning to patients across South West Wales. Within this multidisciplinary team, the post-holder will support Healthcare Scientists and Practitioners in the delivery of high-quality DXA services.
This role will be primarily based on the DXA mobile unit, which operates across sites within Hywel Dda University Health Board. The post-holder will play a key role in the safe, efficient, and smooth running of the mobile service, with occasional support required at Singleton Hospital.
The post-holder will contribute to a high-quality, patient-centred imaging pathway by preparing patients for their scans, verifying pre-scan documentation, and assisting radiographers during examinations. They will communicate effectively and with compassion, particularly when supporting patients who may be anxious, in pain, or have limited mobility.
Key responsibilities include:
Supporting patient care and experience throughout their DXA appointment.
Preparing the scanning area and assisting operators during examinations.
Ensuring accurate data entry and compliance with information governance and data protection standards.
Maintaining infection control and safety procedures on the mobile unit.
Liaising effectively with patients, technical, and nursing staff to support a responsive and efficient service.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
To deal politely and effectively with patient enquiries, on all aspects of the Nuclear Medicine service (including DXA and PET/CT), either by telephone or in person, ensuring confidentiality is maintained at all times;
To carry out an initial patient assessment in the form of a patient questionnaire ensuring the data collected is accurate, and provides accurate patient measurements for the scanning technologist. This may include obtaining data from hard of hearing patients;
To lead in the scheduling of DXA patient appointments and to take part in the scheduling of other imaging modalities in the department in accordance with guidelines and with regard to current waiting lists;
To lead on management of the receipt, logging and routing of referrals, then filing in the appropriate files in line with current practice;
Person specification
Skills
Essential criteria
1. Adhere to and can demonstrate SBU Values & Behaviours
2. Ability to communicate information to colleagues and manufacturers/suppliers
3. Competent in the use of databases, spreadsheets and word processing
4. Working Knowledge of Anatomy and Physiology Manual Handling Skills/Healthcare computer systems/Health and Safety at Work
5. Self-Motivated and enthusiastic. Ability to get on with colleagues and other professional staff
6. Good general communication skills. Ability to work alone or as part of a team
7. Ability to deal sympathetically with patients and their relatives
Desirable criteria
8. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Experience
Essential criteria
9. Dealing effectively with members of the public
Desirable criteria
10. NHS working experience
11. Medical terminology
Qualifications
Essential criteria
12. NVQ Level 3 or equivalent
13. Qualification in a science orientated subject at A2 or equivalent level
Others
Essential criteria
14. Ability to travel within geographical area
15. Able to work hours flexibly to meet needs of the service
16. Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check
17. Desire to develop knowledge through CPD
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable