Pandora Liverpool, United Kingdom
We’re looking for an organised, proactive and results-driven Assistant Store Manager to lead from the shop floor and in retail operations, inspire a high‑performing team, and deliver a world‑class service. Pandora is named one of the Sunday Times Best Places to Work 2023 in the UK.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading and developing a high‑performing team, and role‑modelling our signature selling ceremony for a best‑in‑class customer experience. You will be responsible for the successful running and trading of the store in the absence of the Store Manager.
What You’ll Do
* Commercial Focus: Drive store performance by analysing sales, KPIs, and customer feedback; use insights to make commercial decisions. Support the Store Manager in planning and executing strategies that deliver on sales targets. Champion visual merchandising and product displays to reflect brand guidelines and maximise impact.
* Leadership: Build, lead and nurture a diverse, inclusive and engaged team; provide development conversations and feedback; act as a trusted leader and role model to embed Pandora values (Dream, Dare, Care, Deliver).
* Customer Experience: Be a Pandora ambassador on the shop floor with deep product knowledge and storytelling; inspire the team to create personalised moments for customers; take ownership of excellent service standards and resolve escalated issues professionally.
* Store Operations: Support daily tasks including rotas, stock control, till operations, security, health and safety, and compliance; plan staffing levels in line with commercial needs and seasonal trends; maintain high shop floor standards and smooth stock management.
The Successful Candidate
* Proven experience driving sales and profitability in store; passion for delivering exemplary customer service and coaching a high‑performing team.
* Strong communication and organisational skills; able to multitask and adapt to changing business needs; positive, energetic, and aligned with Pandora values.
* Experience with a leading brand or consumer product retailing is preferred; suitable for senior supervisors or current assistant managers seeking a new challenge.
* Well‑presented appearance with a taste for desirable products and a passion for retail; growth mindset and openness to feedback.
Why Work With Us?
* Highly competitive salary with a monthly bonus scheme (10% with potential 20% on stretch targets).
* Generous jewellery uniform allowance, employee discount, and wear box access to select jewellery for shifts.
* Exclusive discounts via our online benefits platform; access to Retail Trust for health, wellbeing, and financial/legal support.
* Parties, incentives and ongoing training and career progression opportunities.
Additional Details
Location: Liverpool, United Kingdom. Hours: 40 hours per week; permanent role. Typical days: Monday to Sunday. Competitive annual salary: £28,000–£33,000 (full-time equivalent).
About Pandora
Pandora is a global jewellery brand specialising in accessible luxury jewellery. We are committed to sustainability and strive to halve greenhouse gas emissions by 2030. Pandora is listed on Nasdaq Copenhagen and operates worldwide.
#J-18808-Ljbffr