Freight Forwarding – Account Manager
Location: Manchester, UK
Job Type: Permanent / Full-Time
Salary: £30,000 - £35,000
This is an operations-focused role that combines customer management with end-to-end control of the transport cycle across air, ocean and road.
A fantastic opportunity for someone with a solid background in freight forwarding who thrives in a collaborative, team-oriented environment and is keen to contribute to operational excellence.
Key Responsibilities
* Manage the full cradle-to-grave shipment cycle for imports, exports, and cross-trade.
* Handle quotations, bookings, pre-alerts, customs clearance, delivery, billing, and costing.
* Build and maintain strong relationships with clients, including regular visits and check-in calls.
* Ensure all company SOPs and compliance standards are adhered to.
* Collaborate with suppliers, carriers, and overseas agents to secure competitive rates and efficient solutions.
* Monitor customer activity, identify new opportunities, and take remedial action where required.
* Accurately cost and invoice files, maintaining KPI service standards.
* Provide proactive updates to clients on shipment status.
What’s on Offer?
* Opportunity to join a growing, forward-thinking business.
* Positive and supportive working culture.
* Scope for personal development and progression within the company.
* Competitive salary package (dependent on experience).