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Here at Lancaster Insurance Services, we are looking for self-motivated individuals who want to work in a friendly and supportive environment.
We pride ourselves on delivering great results through hard work, collaboration, and dedication. Working for Lancaster Insurance is about making a difference— for our customers and our business. It’s about putting our customers at the heart of what we do—doing the right things and doing them well. We have created an environment that empowers individuals and rewards hard work.
You will work in the bespoke market, dealing with unique and classic vehicles, and will have exciting opportunities such as career mapping and meeting customers face-to-face at events. This is a great chance to start a career in insurance with a top company.
Responsibilities include:
* Answering inbound telephone calls.
* Going the extra mile to ensure customer satisfaction.
* Communicating effectively with customers to provide clear, fair, and non-misleading product information, enabling informed decisions.
* Understanding customer issues and recommending solutions.
* Using relevant information to optimize cross-selling and up-selling of insurance products.
* Demonstrating excellent problem-solving skills.
* Managing time effectively to meet quality and accuracy standards.
* Committing to personal development.
* Adhering to company processes regarding FCA, DPA, and TCF requirements.
* Working on own initiative and thriving in a fast-paced environment.
What we offer:
* Full training
* Excellent bonus structure
* Free tea/coffee
* Breakfast club
Being an employee of Markerstudy Broking, part of the Markerstudy Group, comes with perks such as discounted cinema tickets, meals, fun days out, and discounts on clothing and white goods retailers. We also offer a 24/7 support service providing assistance for financial issues, bereavement counselling, and more.
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