Company
DescriptionThe Registered Branch
Manager holds a pivotal leadership position, responsible for the
effective day-to-day management and operational performance of a
high-volume domiciliary care service delivering over
5,000 care hours per week across
Hertfordshire. Based in the heart of
Bishop's Stortford, the manager
ensures the consistent delivery of safe,
high-quality, person-centred care to individuals
living in their own homes.This role involves
leading and inspiring a dedicated team of care coordinators,
supervisors, and care workers, while overseeing all aspects of
branch operations — including compliance, quality assurance, staff
performance, client satisfaction, and contractual obligations. The
Branch Manager ensures the service meets and exceeds
CQC standards, operates within
regulatory and legislative frameworks, and achieves both
operational efficiency and
business
growth.Brighter days. Fresh
challenges. Exciting opportunities. Plenty of ups, some downs, and
a few curveballs. At care by us, every day is different, every day
offers you the opportunity to do meaningful and rewarding work that
changes people's
lives. We support
service users in the following locations across
HertfordshireBuntingford Stevenage
– Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green,
Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town,
Walkern Puckridge, Braughing, Little
Hadam (Driver) Knebworth,
Datchworth Green Bishops Stortford –
Havers, Birchanger Hockerill,
Thorley Tonwell, High
Cross Sawbridgeworth – North End
Estate, Lower Steering, High Wynch Ware –
Kings Hill, Pine Hurst Hertford –
Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford
Heath Stanstead Abbots – Stanstead
St Margarets, Little Amwell Hoddesdon –
Rye House, Broxbourne,
Turnford Churchgate, Cheshunt
Waltham Cross Little
Berkmenstead Babbs Green, Tonwell, Much
Hadam, Watton at Stone, Hadam
Cross Job
DescriptionKey
Responsibilities Of The Registered Branch
Manager:Team
Leadership and Development: Recruit,
develop, and manage a team of domiciliary care workers. Provide
ongoing training, supervision, and support to ensure staff deliver
compassionate and person-centred care in line with individual
service user needs.Care Delivery
Oversight: Ensure appropriate staffing
levels to meet client care plans and service demands. Maintain
oversight of care delivery standards to ensure services are safe,
responsive, and of high
quality.Regulatory
Compliance: Ensure all activities within
the branch comply with relevant care regulations (such as CQC
standards), internal policies, and the expectations of local
authority or private contract holders. Keep up-to-date and accurate
records to support audits and
inspections.Rostering and
Scheduling: Manage the scheduling and
rostering of care workers to match client care plans and
preferences. Ensure shifts are efficiently covered and care
continuity is maintained. Accurately record working hours and
ensure correct pay and mileage for
staff.Client Care and
Relationship Management: Maintain regular
communication with service users and their families to monitor
satisfaction, adapt care plans as required, and respond to concerns
promptly and
professionally.Service Quality
Monitoring: Regularly review and audit
care provision, staff performance, and client feedback. Implement
improvement plans where needed to maintain and enhance service
standards.Branch
Operations: Take ownership of the branch’s
overall performance, including growth targets, staff retention, and
budgetary control where applicable. Promote the service locally to
increase referrals and maintain a strong
reputation.Other
Responsibilities: Act
as an ambassador for the organisation, upholding a high standard of
professionalism at all times, and promoting the values of dignity,
respect, and compassionate care in every aspect of service
delivery.Ensure clear, timely, and effective
communication across all levels of the service — including staff,
service users, families, healthcare professionals, and
commissioning bodies — to support safe and coordinated
care.Champion anti-discriminatory, inclusive,
and person-centred practice, ensuring equality, diversity, and
individual rights are embedded in daily operations, in line with
the Health and Social Care Act and CQC’s Key Lines of Enquiry
(KLOEs).Uphold confidentiality and data
protection standards, protecting the privacy of service users,
staff, and the organisation in compliance with GDPR and
safeguarding policies.Promote and maintain a
safe environment, ensuring all staff follow health and safety
legislation, complete risk assessments, and adhere to infection
prevention and control measures.Engage in and
support continuous professional development, including mandatory
training, reflective supervision, and performance appraisals,
fostering a culture of learning and accountability to improve
quality of care.Support CQC compliance and
inspection readiness, contributing to audits, service reviews, and
quality improvement initiatives in line with the five CQC domains:
Safe, Effective, Caring, Responsive, and
Well-led.QualificationsWhat
we’re looking for in the Registered Branch
ManagerCare and
Regulatory
KnowledgeStrong
understanding of the principles of high-quality care and
person-centred practice.In-depth knowledge of
the statutory and regulatory frameworks, including the Health and
Social Care Act, CQC regulations, safeguarding requirements, and
local authority procedures.Understanding of
the specific needs of service user groups relevant to the local
office (e.g. older adults, people with dementia, learning
disabilities).Good awareness of health and
safety legislation, risk assessment procedures, and effective risk
management in a home care
setting.Sector and
Business
InsightUnderstanding
of the home care market, including current trends and challenges,
both locally and nationally.Knowledge of the
principles of business management and service development,
including marketing, recruitment, quality assurance, and strategic
growth.Commitment to equality, diversity, and
inclusion, with an understanding of how to implement these in
practical care
scenarios.Communication
and Interpersonal
SkillsStrong
interpersonal skills, including the confidence and ability to
address groups such as staff teams, families, and external
stakeholders.Excellent verbal communication
skills, with clear and professional spoken
English.Excellent written communication
skills, suitable for writing reports, care plans, correspondence,
and formal
documentation.Technical
and Administrative
SkillsRelevant
accounting and budget management skills, including planning,
monitoring, and reporting on financial
performance.Proficiency in Microsoft Office
applications (Word, Excel, Outlook, etc.) for reporting,
record-keeping, and communication.Competent in
email communication and internet-based research, including sourcing
sector information, regulatory updates, and training
resources.Ability to conduct practical
assessments of staff and service delivery to ensure compliance and
high standards of
care.GCSEs (or
equivalent) in Maths and English at
grades
A–CNVQ/QCF
Level 5 Diploma in Health and Social Care or
Registered Managers Award (RMA) (or
equivalent
qualification)Full
UK driving licence or the ability to
travel
independentlyThis
position is subject to an Enhanced DBS/Access NI
Disclosure, as
applicable Additional
InformationWhat We
OfferAt City & County
Healthcare Group, we’re committed to your personal
and professional growth. We provide
comprehensive training and continuous
development opportunities through self-directed
learning, coaching
conversations, e-learning
modules, and access to further
qualifications and accredited courses. Whether
you’re looking to progress within your branch or explore
opportunities across our wider group, you’ll have the support and
guidance needed to grow your career in care.We
believe in recognising the meaningful and impactful work our teams
do every day. That’s why we offer a competitive
benefits package,
including:Access to a wide range of
wellbeing resources and
financial
adviceUp to 14%
discount at over 40 major retailers, including
Tesco, John Lewis, and many moreA strong
culture of support, recognition, and opportunity within a leading
care providerEnhanced
occupational maternity and adoption
pay.Enhanced occupational paternity pay
entitlement.Death in Service
PaymentPension
schemeBenefits and Well-being
PlatformCycle to work
scheme.Refer a friend scheme – earn £300
per referral!Local work and paid
mileageAccess to our in-house
app Join us
and take pride in a role that truly makes a
difference. We're an
equal opportunities employer. Thanks to the commitment of our
health care assistants, we see extraordinary achievements happen
every day. We are transforming the care industry by working
smarter, using innovative tech and driving forward positive change.
As the largest care company in the UK, we have care assistant
vacancies across the country, and we offer a world of career
opportunity, choice and
security.