Main Purpose of Role To provide an interface between the PayPoint Retail Management team and the managed retail accounts with a key focus on estate development and the project management of product and device implementations. This role is a fixed term contract from July 2025 - February 2026 You will need to be able to travel to our office in Welwyn Garden City AL7 1EL Key Objectives: Develop a thorough understanding of the PayPoint business, including installation and operational procedures Provide a based interface between PayPoint and the managed retail accounts Provide operational and administrative support to the Retail Management team and managed retail accounts Main Responsibilities Performance Reporting Compile, review, and issue daily and periodic reports to retailers, including transaction and SLA reports. This function should also include: Identifying and escalating within the team if particular sites (or retailers) are experiencing transaction declines or issues outside of normal trends Escalation within the team if reports are believed to be deficient or fail to be delivered plus resolution of the issue and reissuance of reports Monthly reporting of sales activity and business results To manage the Retail Management inbox promptly and efficiently To oversee the completion of all managed retail company owned account installations, change of ownerships and decommissions To liaise with internal teams on a regular basis to ensure processes and actions are followed correctly To take ownership of managed retail account operational issues as appropriate and escalate to resolution within PayPoint as required In conjunction with the Retail Management team through thorough research and mapping, plan and manage device and/or product rollouts for all new and existing managed retail accounts Support the Retail Management team on projects which will deliver commercial benefit to PayPoint Work with other departments within PayPoint both locally and nationally on the design and implementation of value-added products and services to our customer Establish and develop relationships with retailers at all levels Monitor retailers’ sales performance in terms of their contribution and profitability Ongoing competitor analysis Execute the EPoS data import processes for symbol group promotions, transposing and maintaining the promotions for each group within the defined SLAs Perform EPoS price file data import/export tasks in accordance with internal controls and processes within the defined SLAs The above is not an exhaustive list of duties and you will be expected to perform different tasks, as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Qualifications and Experience Customer service orientated The ability to work effectively with colleagues at all levels and influence them Experience of project management skills Proven organisational skills Excellent presentation skills (both written and verbal) Excellent attention to detail and facilitation skills Computer literate with a good working knowledge of Windows XP, Word, Excel and PowerPoint Experience of interacting, analysing and compiling data Strong experience of working with spreadsheets and databases Experience working with Salesforce Person Specification Well organised and business-like appearance Should display a degree of maturity – discreet and tactful Self motivated Confident with a "get on with the job" attitude Copes well under pressure Ability to liaise effectively at all levels internally and externally Have initiative and the ability to act independently as appropriate within broad guidelines Excellent interpersonal and communication skills Additional Requirements/ Information Flexibility to work outside of contracted hours essential Willingness to travel and visit retail accounts throughout the UK