Overview of Company
We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.
Overview of Sales
These teams ensure that we achieve excellence throughout our sales operations in the UK and deliver on our customer promises. Our teams of experts continually monitor activity and manage our sales and service delivery, to ensure that we are maximising our performance. We have over 150 dealers across the UK and work hand in hand with them to deliver success – through supporting new product tours, VIP promotional activities, and our dealer excellence programme – we create and sustain the Nissan marketplace of the future.
Overall Purpose of Role |
Why – Maximise the performance of the dealer network
How – Build relationships with the dealers to utilise their capabilities and maximise results
What – create a comprehensive development plan to improve volume, market share, profit and customer experience through the implementation of Sales, Marketing and Customer Quality Strategies
Main Tasks and Responsibilities
Reporting to the Regional Performance Manager responsibilities will include:
1. Responsible for the sales performance [registrations and wholesales] of dealer groups as well as independent dealers.
2. Responsible for delivering market share targets [Private, Business and Motability] and maximising model specific market share
3. Responsible for driving Customer Quality scores through dedicated action planning and monitoring of the progress
4. Responsible for stock management of the dealers to ensure right stock mix is available for the local market
5. Reporting and forecasting to the District Performance Manager on zone performance and key issues [territory analysis, group reviews, dealership marketing activities, pay plan structure etc.]
6. Implementation of Nissan Motor (GB) Ltd commercial strategy to the dealers and groups (campaigns, special versions, new model launch actions, focus dealers etc.)
7. Ensure compliance of all the dealers with NMGB internal programmes i.e. demonstrator, N-Supply Wholesales Programme etc.
8. Support District Performance Manager managing all aspects of dealership operations including Network Profitability, Used Cars Performance and After Sales
9. Working closely with After Sales Area Managers on Customer Quality, Accessory sales and other required areas to understand performance of Service department
10. Share best practices across dealership in the zone
Skills & Experience
11. Demonstrable knowledge, experience and understanding of new car retail environment and associated relevant KPI’s and processes.
12. Experience in a similar role working closely with dealers
13. Ability to credibly influence senior dealership staff in challenging and conflictual business conditions
14. Exposure to Sales Operations, Used Cars, Aftersales, Fleet or Leasing with exposure to dealerships
15. Proficient in Microsoft Office package
16. Full drivers license required to fulfill the field based travel requirements of the role.
Please note that this is a Field Based A1/M1 Corridor Yorkshire position which requires travel in this area
The Support We Give You |
We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits. This includes an attractive car ownership scheme, flexible working practices, comprehensive health & wellbeing offerings and team building days. And if that doesn’t whet your appetite, we’re also really proud of our flexible benefits scheme, every employee has the opportunity to flex their benefits to suit their lifestyle; from increasing your Private Medical Insurance cover to embracing our cycle-to-work scheme, we’ve got you covered.
Diversity and Inclusion |
NMGB’s aim is for employees to be able to work in a worry-free, “best-self” manner, pursuing their careers regardless of gender, orientation, ability, heritage or any other factors and at the same time able to choose from various workstyles to suit their stage of life or background.
NMGB has a huge focus on how we can ensure we benefit from a rich diversity in our workforce and to understand the best ways to support everyone who works for us. Our partnerships with Pride 365 and Valuable 500 have helped to educate us and open our eyes to ensuring everyone is welcomed and understood.
Maple Cross Hertfordshire United Kingdom