Job summary
This position is National
Job description
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:�.
Lead Application Operations Engineer
Location:�National*
Closing Date:�10th May
Interviews:�22/23 May
Grade:�G7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:�London: �58,847 - �66,670 (which may include an allowance of up to �4,828)
������������ National: �54,358 - �61,585 (which may include an allowance of up to �2,517)
Working pattern: Full time - plus out-of-hours support and maintenance work as necessary, arranged on a rota system
Contract Type:�Permanent
Vacancy number:�86578
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found�
The Role
We�re recruiting for�Lead Application Operations Engineers�specialising in�SAP Business Objects�here at��to be part of our warm and collaborative National Applications Reporting Team working across HMPPS.
We are building a team of specialists to maintain Business Objects across HMPPS reporting applications and provide live service support to our teams of report writers and end users.
This role aligns against the��from the Government Digital and Data Framework.
The Team
The National Applications Reporting Team (NART) is a small but dynamic team with good working relationships across many HMPPS digital projects within the MOJ. We are part of the HMPPS Digital Studio within MOJ Digital and Technology and support the Reporting Functions of 3 national case management systems and will support new digital products when required.
The reporting systems underpin the management of offenders through their journey and have a total of approximately 70,000 end‐users across all public and private establishments and probation providers, as well as HQ offices.
The team covers a range of technology with a good understanding of the business processes and data which underpin this, and regularly adapt to many interesting and varied requests.
Our Community
We currently have over 150 experienced developers who make up the engineering community across the MoJ. You will coach and mentor junior colleagues and take part in informal support networks with your peers. You will be encouraged to play an active role in the engineering community and culture.
We take the responsibility of supportive and effective line management very seriously. We will value the skills you bring to the civil service and help you to build on them. When the time is right we will support moving between teams or government departments to learn different technologies, or take on more responsibility, according to your career goals.
Take a look at our��and��to get a sense of our work and culture.
Key Responsibilities
As an Applications Operations Engineer at Justice Digital your duties would include:
1. maintaining and supporting Business Objects software, processes and environments, including patching and upgrades.
2. ensuring the system is available and reliable for end users, including daily health checks and using your technical expertise to resolve live service incidents.
3. working outside of core hours when required, to support live service and deploy updates.
4. reviewing core application changes with the appropriate teams and investigating and feeding back on the impact these may have on the Reporting system.
5. developing and deploying changes through an agile release process to align the reporting tools to our core applications (for example when tables, fields and processes are added or amended)
6. maintaining and developing structured technical documentation to provide transparency and maintain knowledge across the team.
7. sharing your own knowledge and working alongside existing members of the team to help their development and understanding.
8. delivering continuous improvements to processes and outputs,, to data quality and output consistency.
9. validation and quality assurance of new or updated functionality within the system.
10. providing specialist, technical advice on how the various reporting systems can be rationalised and interfaced with new digital services.
11. working collaboratively with internal and external stakeholders to understand and meet business requirements.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
12. 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours
13. A �1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
14. Staff have 10% time to dedicate to develop & grow
15. Generous��based on defined benefit scheme, with employer contributions of from April 1st 2024 ()
16. 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings� birthday. 5 additional days of leave once you have reached 5 years of service
17. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
18. Wellbeing support including access to the Calm app
19. Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality,��and�
20. Bike loans up to �2500 and secure bike parking (subject to availability and location)
21. Season ticket loans, childcare vouchers and eye-care vouchers
22. 5 days volunteering paid leave
23. Free membership to BCS, the Chartered Institute for IT
24. Some offices may have a subsidised onsite Gym
�Person Specification
Essential
25. Knowledge of SAP Business Objects Enterprise administration and environment configuration within a cloud environment.
26. Experience with Business Objects Data Services (BODS), or experience with similar ETL process and Data Warehousing.
27. Able to support our existing Report Writers to create and maintain reports within Business Objects Web Intelligence, Business Objects universe design changes, and SQL data extracts (we use Oracle SQL).
28. Reporting database structures star schemas, fact and dimension tables.
29. Ability to communicate and collaborate between the technical and the non-technical to manage stakeholders� expectations and be flexible, proactive and reactive communication.
30. Align your team�s work with department and government technology strategy, participating in strategic technical collaborations and challenging previous ways of working where needed.
31. Ability to review requirements, specifications and define test conditions. Able to identify issues and risks associated with work whilst being able to analyse and report test activities and results.
32. Problem resolution - hands on experience of ensuring the most appropriate actions are taken to resolve problems as they occur. Works with team to resolve problems and implement solutions and preventative measures.
Willingness to be assessed against��for SC clearance.
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity, Openness and Together. Find out more��about how we celebrate diversity and an inclusive culture in our workplace.
Person specification
Please refer to Job Description
Benefits
Alongside your salary of �54,358, Ministry of Justice contributes �15,165 towards you being a member of the Civil Service Defined Benefit Pension scheme.
33. Access to learning and development
34. A working environment that supports a range of flexible working options to enhance your work life balance
35. A working culture which encourages inclusion and diversity
36. A with an average employer contribution of 27%
37. Annual Leave
38. Public Holidays
39. Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
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