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Repairs Customer Response Supervisor, Eastleigh
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Client:
Service Care Solutions
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ee29c264115d
Job Views:
7
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
Job Description
Job title – Repairs Customer Response Supervisor
Location – Eastleigh SO50
Contract: Permanent
Hours: 37 per week
Salary - Up to £45,199 per annum, depending on experience
About the Role
We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.
Key Responsibilities:
1. Lead and manage a customer-focused team delivering responsive housing repairs
2. Oversee the quality, performance and cost-effectiveness of services across your area
3. Manage a repairs budget of approximately £900k
4. Monitor day-to-day team performance, ensuring KPIs are met or exceeded
5. Investigate and resolve customer complaints in a timely, professional manner
6. Oversee and manage specialist contractors and service level agreements
7. Promote and maintain Health & Safety compliance across all activities
8. Provide out-of-hours support as part of a rota
What We’re Looking For:
9. Experience in a similar supervisory or management role within a fast-paced, reactive environment
10. Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services
11. Sound knowledge of property maintenance, with the ability to diagnose and problem-solve
12. Excellent communication and team leadership skills
13. Commercially aware, with strong cost management experience
14. Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)
15. Competent in repair/job management systems and workforce planning tools
16. Construction or trade-related qualification preferred
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to [emailprotected]
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