General Description
ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly combining people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, which has revolutionised the industry, our business is supported by our risk advisory practice that utilises data and insights to identify and mitigate risks, inform strategy, prevent crime, and reduce costs.
If you possess the drive, ambition, skills, and experience necessary, apply now to join a team of like-minded professionals. We offer competitive rewards, additional training, and promotion opportunities within a growing business expanding across the UK and Europe.
Key Responsibilities:
* Managing key accounts for large security contracts
* Financial liaison for aged debt management
* Providing administrative support to the admin team
* Assisting in customer meetings regarding service-related queries
* Ensuring smooth internal and external reporting
* Managing service statistics, outstanding calls, and follow-ups
* Overseeing internal dashboards
* Producing billing, including daily invoicing, renewals, and manual invoicing for service and installation teams
* Reporting to senior management
* Managing customer portals and ensuring SLA compliance
* Developing long-term relationships with internal and external teams
* Conducting cost analysis with the department head to ensure timely billing of external costs
* Collaborating with cross-functional teams
* Supporting sales teams in account management
Key Duties:
* Overseeing all account administration to meet SLA/KPI standards
* Costing and closing daily calls, managing associated metrics
* Analyzing dashboards
* Managing cash flow and maintaining accurate records
* Processing billing via customer portals
* Setting up sites correctly for invoicing
* Managing daily portal and dashboard activities
* Tracking open calls and coordinating with service teams to meet service levels
* Ensuring correct portal usage
* Accurate postings to cash accounts
* Managing purchase orders with procurement
* Supporting sales and service administration
Qualifications and Skills:
* Proficiency in Word, Excel, and in-house systems
* Experience in the electronic fire and security industry is advantageous but not essential
* Experience in project administration and sales administration is desirable
* Ability to deliver client-focused solutions based on customer needs
* Proven track record in managing multiple projects and new contracts
* Strong prioritization and time management skills
* Attention to detail and adherence to deadlines
* Experience in a busy office environment, providing excellent customer service
* Good organizational skills with flexibility for ad hoc requests
* Full training will be provided where necessary
Personal Qualities and Behaviours:
* Hardworking, committed, and team-oriented
* Motivated with strong communication skills
* Ability to make a positive impact
* People skills and a collaborative attitude
Package offered: Competitive basic salary, 20 days holiday plus bank holidays, Perkbox incentives, career progression opportunities, full training, pension scheme, monthly recognition rewards, performance bonuses, flexible wage access via Wage Stream, and Employee Assistance Programme.
Mission, core values & competencies:
We embrace our core values to achieve our mission. Take personal responsibility for your career development by continually assessing and improving your performance and behaviour in line with your personal development plan.
Equality & Diversity
We value diverse skills and experiences and are committed to providing equal opportunities for all based on skills, aptitude, and ability. Our aim is to attract, retain, and develop talent in an inclusive environment that promotes excellence through diversity, inclusion, and leadership.
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