Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Operational Resilience Lead - Senior Manager - English In this role, you will be responsible for the implementation of Operational Resilience regulations for the client bank. The role requires a strong understanding of the typical IT and data architecture of a large global bank. You will need to aid the program delivery team with inputs on how the IT infrastructure of the bank needs to be modified to allow for delivery of its Important Business Services for its customers within the specified duration. You will also need to provide knowledge of how the service should be delivered in case the bank infrastructure is impacted by a large-scale outage or vulnerability. They need to be hands-on in terms of the detail and be able to manage and influence others in terms of delivery. Responsibilities Project planning and control Status tracking and reporting Issue and risk management Leading detailed analysis with line staff, wider Ops groups and Business Units to formulate and Consolidate business requirements. Managing the documentation of business processes including business rules and reference data requirements Validate the list of critical IT assets identified by the process mapping teams Provide Project management and governance to the remediation for the critical IT assets (DR, HA, Backup & restore etc.) Ensure that the regulatory submissions due in March 2025 address the IT Vulnerabilities and Remediation Provide QA/QC on the IBS Process maps produced by the project teams Qualifications we seek in you Minimum Qualifications / Skills The ideal candidate will have previous experience/knowledge within the IT and data operations of a large global bank. Confident analytical person with excellent oral and written communication skills. In addition, the ideal candidate will possess the following attributes: Qualified at degree level or equivalent industry experience Aptitude to work in a fast-paced environment. Ability to handle volume spikes and prioritize work including ad-hoc request and projects to meet business demands in a timely manner. Ability to recognize potential risk issues and escalate/report on a timely basis. Adaptability and flexibility, ability to perform under pressure or in a changing environment. Outstanding attention to details and analytical ability Proficiency in MS Office (Excel, PowerPoint, and Word), Visio and Signavio process flow tools Self-driven, capable of performing day to day activities with minimal guidance and supervision. Ability to influence stakeholders and gain consensus across different groups. Experience of managing Ops/ Tech projects through agile Experience of managing large data projects, data lineage and data quality Preferred Qualifications/ Skills Strong communication skills - particularly in written documentation (user stories, operating procedures, process flow mapping etc.) Experience in managing relationships with senior clients. Strong attention to requirements gathering, discussion and delivery. Prior process improvement, business analysis, and project management experience Clear understanding of business analysis approaches and concepts Experience in defining business requirements. Experience in managing and executing testing activities, production checkout. Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution. Strong sense of ownership and accountability What we can offer: Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports language courses, professional trainings, and great career development opportunities Free access to our award-winning learning platform Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1283917