Overview
Enclave Birmingham, England, United Kingdom
We have a great opportunity for a Leasing Team Member to join our team, and shape help to ‘Enclave: Birmingham City’; our market leading development in Birmingham. We’re looking for someone with positivity and commitment, with a proven track record in a leasing/sales environment. This is a premium asset, so the role isn’t for the faint-hearted but it is a unique opportunity to be part of something record-breaking and help forge the Enclave community lifestyle brand. Working a 40 hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Management Team. (may be subject to change)
Job Type: Full-time
Location: West Midlands, England, United Kingdom
Responsibilities
* Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.
* Have a proven track record of exceeding leasing/sales targets.
* Demonstrate knowledge in leasing compliance, such as Right to Rent, pre-leasing requirements and prescribed information.
* Support the Management team in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.
* Call all leasing enquiries within designated response time and achieve conversion rate in line with KPIs.
* Ensure all tours are conducted to a high standard and driven towards achieving a conversion.
* Lead on the management of resident tenancies, including AST creation, move-in/out processes and ensuring compliance.
* Handle enquiries professionally with an emphasis on customer service. Work alongside external leasing agents to build relationships and increase sales.
* Provide competitor analysis, including mystery shops of nearby developments.
* Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.
* Be part of a comprehensive leasing team alongside Resident, Facilities and Management teams.
* Complete relevant administrative tasks, including processing referencing details, ensuring tenancy agreements are accurate, and handling tenancy and resident information.
* Prioritise customer service within a happy, motivated and ambitious team that is task-driven and results-orientated.
* Deal with complaints with empathy and praise with modesty (procedures available to support both).
* Cover the Resident Team Member rota as required and support the team with adhoc tasks.
* Support the team in the management of the entire estate, including residential and commercial elements.
* Be part of the on-call rota as required and be flexible and hands-on.
* Extend duties to other tasks commensurate with the role.
Qualifications and What We're Looking For
* Talented, committed and experienced person to join the team.
* Ideally well educated, though this is not a requirement, and previous leasing/sales experience with enthusiasm.
* Use experience to drive revenue, maintain high occupancy and deliver outstanding customer service.
* Results-driven, dependable and dedicated, with the ability to see the bigger picture while attending to detail.
Why Outpost?
We’re new and determined to do things right. You’ll value our culture, creativity and communication. We’re innovative and learning as we grow, seeking people who thrive on hard work and growth.
With a significant pipeline, we can offer ambitious, talented people opportunities for growth.
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