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Frontline officer - adult care and support intake team

Barking
Temporary
Tripod Partners
Posted: 11 February
Offer description

Frontline Officer Plus Location: Barking and Dagenham Pay Rate: £20 – £23 per hour (to be confirmed) Contract: Agency / Ongoing Service: Adult Care and Support – Intake Team Grade: S01 We are currently recruiting a Frontline Officer Plus to join the Adult Care and Support Intake Team in Barking and Dagenham. This is a key frontline role acting as the first point of contact for residents requiring support from Adult Social Care, ensuring timely, person-centred responses and early intervention. The Role Working within an integrated, multi-disciplinary team, you will undertake initial assessments, pre-screening and signposting to ensure residents receive the right support at the earliest opportunity. You will have a broad understanding of Adult Social Care services and relevant legislation, including the Care Act 2014. Key Responsibilities * Act as the first point of contact for residents accessing Adult Social Care * Undertake initial assessments, pre-screening and first contact resolution of enquiries * Provide clear information, advice and signposting to appropriate services * Embed early intervention, prevention and self-directed support approaches * Accurately record contacts and actions on multiple IT systems * Identify and escalate complex or specialist cases appropriately * Take ownership of customer outcomes and...

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