Overview
We are a large, friendly Practice with a team of over 50 staff and a patient list of approximately 14,500. We have a multi-disciplinary clinical team which consists of GPs, Advanced Practitioners and nursing team along with paramedics and pharmacists. This team is supported by a full administrative team comprising secretaries, administrators and care co-ordinators.
We are looking for a part-time Care Co-ordinator to work within our care navigation team at our two sites in Farnworth.
* Monday: 8.00am – 1.00pm
* Tuesday: 8.00am – 6.30pm (30 minutes unpaid lunch break)
* Wednesday: 1.30pm – 6.30pm (30 minutes unpaid lunch break)
* Friday: 9.00am – 6.30pm (30 minutes unpaid lunch break)
Total: 29 hours
Responsibilities
* Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the Practice.
* Deal with general enquiries, make appointments and book patients in.
* Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
* Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.
* Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
* Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
* Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
* Process prescriptions in accordance with Practice policy.
* Ensure electronic records are up to date and accurate.
* Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
* Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure.
* Carry out duties across all sites as determined by the Management team.
* Any other reasonable task allocated by a member of the Management team.
Details
* Locations: Stonehill Medical Centre, Piggott Street, Farnworth, Bolton, BL4 9QZ; Highfield Surgery, 235 Highfield Road, Farnworth, Bolton, BL4 0NX
* Band: Band 3
* Salary: £12.75 per hour
* Contract: Permanent
* Working pattern: Part-time
Person Specification
Essential
* GCSE English and Maths (C/4 or above)
* Experience of working with the general public
* Experience of administrative duties
* Excellent communication skills (written and oral)
* Clear, polite and courteous telephone manner
* Strong IT skills (generic)
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and co-operative
* Motivated
* Initiative and judgement (knowing when to ask for help)
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Positive attitude/contribution
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
* Maintain confidentiality at all times
Desirable
* Experience in Systmone
* Experience of working in a health care setting
* Customer service skills or training
* Skills
* Educated to A-level / equivalent or higher, with relevant experience
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS disclosure will be sought.
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