Direct Line Motability In-House Motor Engineer
Join Direct Line Group as a Direct Line Motability In-House Motor Engineer based in Liverpool, working hybrid with 2 days a week in the office.
What You’ll Be Doing
As a Motability In-House Motor Engineer you’ll carry out research, investigations and technical reviews on motor claims up to £50,000, providing engineering expertise to achieve accurate technical outcomes and strengthen indemnity control.
You’ll work directly with customers, third parties, their representatives, and support Claims Handlers with coaching and training.
Responsibilities
* Handle and negotiate motor claims within your licence level.
* Review repair and total loss cases (including Audatex) to ensure optimum settlement and minimise leakage.
* Identify and refer cases involving potential fraud or injury to specialist teams.
* Manage customer and third‑party interactions professionally and efficiently to deliver high satisfaction.
* Build and maintain strong relationships with internal and external engineers, repair networks and suppliers.
* Identify, source and secure third‑party experts or suppliers to support case recommendations.
* Spot opportunities for process improvements and contribute to efficiency, service quality and indemnity performance.
* Provide technical coaching, feedback and support to Claims colleagues to enhance team capability.
* Handle or support complex cases requiring deeper technical expertise.
What You’ll Need
* Expert technical knowledge within a relevant motor engineering category or class of business.
* Experience working in a technical or engineering‑focused environment.
* Demonstrated experience in coaching, supporting and guiding others.
* Strong ability to analyse repair methods, total loss assessments and technical reports.
* Excellent decision‑making skills with a focus on accuracy, indemnity control and reducing leakage.
Benefits
* 9% employer‑contributed pension.
* 50% off home, motor and pet insurance, plus free Green Flag breakdown cover.
* Optional health and dental insurance.
* EV car scheme allowing all colleagues to lease a brand new electric or plug‑in hybrid car tax‑efficiently.
* Generous holidays.
* Buy‑as‑you‑earn share scheme.
* Employee discounts and cashback.
* Many more perks.
Equal Opportunity
Direct Line Group is an equal opportunity employer, committed to creating an inclusive workplace where everyone can be themselves and succeed. We embrace people working in different ways and support applicants needing recruitment adjustments. We are one of the UK’s Top 50 Inclusive Employers.
Hours & Closing Date
Hours: 35 hours per week.
Closing Date: Tuesday 16 December.
#J-18808-Ljbffr