Salary: £30,000 - 35,000 per year Requirements: Strong technical expertise in operating systems (Windows, macOS, Linux) Knowledge of software applications and hardware components Familiarity with network configuration, troubleshooting, and security protocols Excellent problem-solving skills for diagnosing and resolving technical issues Clear and effective communication skills, both verbal and written Strong customer service orientation with empathy and patience Good time management skills for handling multiple tasks Commitment to continuous learning and staying updated on technology advancements Strong interpersonal skills for collaboration within the IT team and other departments Attention to detail for precision in diagnosing and implementing solutions Responsibilities: Provide exceptional user support, addressing hardware and software issues promptly Install, configure, and maintain hardware devices, including networking equipment and advanced threat protection firewalls Implement and manage Structured Network Cabling solutions, including Cat6a and Fibre Optics Oversee Managed Network Switching and Wi-Fi, ensuring optimal connectivity and performance Contribute to the deployment and maintenance of Cybersecurity Solutions to safeguard our clients data and systems Manage and configure VoIP Phone Systems, ensuring seamless communication for our customers Install and maintain CCTV systems for video surveillance purposes Configure and manage Door Access Control systems for secure facility access Play a role in the implementation and maintenance of IT Cloud services Proactively manage software updates using Remote Monitoring and Management (RMM) tools Keep CRM database and other internal systems up to date Answer incoming calls, web chats, and other contact channels Proactively contact clients to keep them informed about maintenance work completed and discuss the benefits of additional services Technologies: Cloud CRM Hardware Support Linux macOS Network Security Web Windows DevOps Mobile More: We are dedicated to creating a client-focused business that delivers customized networking and technology solutions for seamless connectivity and robust infrastructure. Our commitment to exceptional service, professional development, and technological advancement creates lasting value for our clients. We work closely with a diverse range of customers, particularly in education, healthcare, and the public sector. This position offers flexible hybrid working, allowing for home-based work when not engaged in installations or call-out work at customer sites, along with benefits such as standard office hours, 20 days of annual leave, pension scheme, and professional development training. last updated 5 week of 2026