Regional Delivery Manager – Maidstone
Lead. Inspire. Deliver Excellence.
We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role; it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery.
Responsibilities
* Take responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
* Influence, deliver, and forecast the regional budget and cost controls (courier fees, contractor spend, ad‑hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
* Maximise service coverage through effective recruitment, retention, engagement, and change management of self‑employed couriers.
* Lead resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
* Drive courier performance through your team to ensure success in a 7‑day operation.
* Oversee the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
* Build and maintain a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self‑employed couriers.
* Develop strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end‑to‑end parcel journey.
* Own customer complaint escalations and ensure swift resolution through collaboration with Customer Services and leadership of your team.
Qualifications
* Current UK driving licence.
* Proven ability to coach, support, and motivate teams.
* Strong problem‑solving skills and ability to plan effective contingencies.
* Previous success in leading agile, high‑performing teams.
* Knowledge of the self‑employed courier model.
* Experience of setting and managing a budget.
* Confident negotiator with adaptable communication style.
At Evri, we are committed to building an inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.
Evri is an equal opportunity employer. We celebrate diversity and embrace equality.
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