Job Description
-Handle any guest complaints and/or remarks made at the front desk.
-Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
-Ensure service standards are followed with friendly and engaging service
Qualifications
* Service focused personality is essential.
* Previous experience in a similar role is an asset.
* Prior experience working with OPERA CLOUD system.
* Strong interpersonal and problem solving abilities.
Additional Information
Benefits:
* Salary £13.69 per hour.
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Recommend a Friend bonus.
* Cycle to Work Scheme.
* Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.