Manchester University NHS Foundation Trust – Receptionist/Clerical Officer
Closing date: 05 May 2026
Job Summary
We are looking for a highly motivated and enthusiastic receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 27 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines.
Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.
We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and covering for sickness and annual leave, helping to ensure an effective administrative service at all times.
The post holder would be based at Lance Burn Health Centre and travel across Greater Manchester as required. The post holder will work Monday to Saturday on a flexible rota basis.
Main duties of the job
* Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
* Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
* Enter clinic attendances and outcomes onto INFORM in the identified time scales and to the identified standards.
* Book appointments, update attendances and action referrals.
* Maintain the reception waiting area to an orderly state at all times.
* Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary, liaise with other departments where appropriate.
* Arrange and respond to transport-Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area and report any adverse matters to senior staff.
* Work flexibly across the service as required.
Equal Opportunities
MFT is committed to promoting equality of opportunity, celebrating diversity and eliminating unlawful discrimination across the workforce, ensuring that people are truly representative of the communities served. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
Person Specification
Qualifications
* Educated to GCSE standard grades A-C in English and Maths or equivalent experience.
Desirable qualifications
* Additional qualifications in business administration or customer service.
Experience
Essential
* Proven experience of working in a busy office/administrative environment.
* Experience of working with the public/customer facing.
Desirable
* NHS/health related reception/administration experience.
Skills
Essential
* Effective written and oral communication skills.
* The ability to deal with enquiries in a polite and non‑judgemental manner.
* Ability and commitment to work as a member of a busy multi‑disciplinary team.
* Ability to work on own initiative and organise own day to day tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.
UK Registration
Applicants must have current UK professional registration.
Employer details
Manchester University NHS Foundation Trust
Sexual Health Service
Lanceburn Health Centre
Churchill Way, Salford
M6 5QX
Employer's website
https://mft.nhs.uk/careers/
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