Job Title: Customer Service Advisor
Pay Rate: £13.10 per hour
Contract: 3-month temporary contract (withpossible permanent opportunities)
Location: Shelton
Start Date: 2nd February
Hours: Full-time, Monday to Friday, 9:00am–5:00pm
Join a Thriving Customer Service Team
We're looking for friendly, motivated, and customer-focused individuals to join our client's growing team as Customer Service Advisors. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and delivering outstanding service.
As a key point of contact, you'll support customers via phone and email, ensuring every interaction is handled professionally and efficiently. If you take pride in providing a great customer experience, we'd love to hear from you.
Key Responsibilities
1. Handling inbound customer calls and emails in a timely and professional manner
2. Owning customer cases from start to finish, ensuring successful resolution
3. Working collaboratively with internal teams and external partners to achieve the best outcomes
4. Managing a varied workload in a fast-paced environment while maintaining high service standards
5. Using initiative and sound judgement to enhance the customer journey
6. Identifying opportun...