The Opportunity
Your Role
As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.
What You’ll Be Doing
1. Welcome and assist guests with check-ins, check-outs, and overnight requests.
2. Monitor the lobby and front-of-house areas, ensuring calm and security.
3. Handle night audit procedures and prepare reports for the morning team.
4. Respond to guest queries with professionalism and warmth.
5. Liaise with housekeeping, security, and early-morning teams to ensure seamless transitions.
Benefits
6. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
7. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
8. Eye care
9. Free legal & money advice
10. Counseling sessions
11. Hospital & death benefit plans
12. Cycle to work scheme
13. Wellbeing tips and support fitness videos
14. Recipe ideas
15. Advice on keeping active and healthy living
16. Wellbeing podcasts and tv
17. Breathing exercises
18. 24/7 advice and support line
19. Team reward & recognition
20. Free meals on duty
Ideal Candidate
21. Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.
22. A guest-first mindset and a reassuring, professional presence.
23. Strong attention to detail and excellent communication skills.
24. Confidence with hotel systems and basic financial procedures.
25. Flexibility to work overnight shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.