Annual wage £12,480.00 £12,480 Aged 16 - 17 £12,480 Aged 18 - 20 Working week Rota basis between 7.45 am and 7.00 pm, exact working days and hours TBC Total hours per week: 37.5 Expected duration 24 Months Possible start date 27 May 2024 Date posted 24 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000246808 Positions 1 available What you will do in your working day Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc. Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call Attend all statutory training courses as required Interaction with colleagues in the reception, secretarial and admin team Reports to Team Leaders/ Deputy Practice Manager Liaises with nursing team and medical/clinical personnel This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group. The training you will be getting Level 3 Business Administrator Apprenticeship Standard, which includes: Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Training delivered by Access Training through a mixture of projects, training workshops and one to one support What to expect at the end of your apprenticeship The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Organisation skills, Team working, flexible and adaptable, hardworking Qualifications GCSE or equivalent English (Grade Minimum A-C/4-9) Essential GCSE or equivalent Maths (Grade Minimum A-C/4-9) Essential Things to consider Please make sure you can travel to the employer for a 7.45am start and that you can offer the flexibility required to work until 7pm on a rota basis.