Salary: £58,209 - 66,877 per year Requirements: ITIL 4 Managing Professional certification Experience in service delivery environments Leadership and management skills to lead a service delivery team Hands-on experience with service management tooling (e.g., ServiceNow) Knowledge of formulating SLAs/OLAs Ability to deliver services at ISO9001 and ISO20000:1 standards Commercial acumen and ability to drive organisational change management Experience with project and programme management methodologies (desirable) Capability to operate in established and green field service management environments Technical expertise related to security, IT, and communications technologies (advantageous) Knowledge of overseas operations and supplier management (a plus) Responsibilities: Lead a small team of IT Service Managers Ensure resources are available for efficient service delivery Act as a hands-on escalation point for business stakeholders Drive continual service improvements Recruit, coach, develop, and manage team performance Set vision and strategy for IT service management Standardise practices and services across the organisation Build and maintain relationships with various internal stakeholders and customers Ensure fulfillment of customer service agreements Support renegotiation of customer agreements Resolve customer issues and maintain team professional development Technologies: Support ITIL Security ServiceNow Cloud More: At FCDO Services, we protect the UK’s interests at home and overseas, offering a range of vital services including the design and construction of secure government buildings and the secure handling of diplomatic communications. Joining our Digital and Data technology team means you will work at the forefront of digital innovation, providing best-in-class solutions that shape a data-driven future for the UK government. We offer a competitive salary, generous holidays, a Civil Service Pension, and valuable training opportunities. Our office environment includes an on-site gym, nursery, café, and restaurant, along with interest-free loans for travel to support your journey with us. last updated 51 week of 2025