Overview
Director of Operations, £65,000 per annum, 40 hours per week.
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let’s talk. We are looking for an experienced Hotel Director of Operations to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Director of Operations, you will be a senior manager, working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your day-to-day activities. By collaborating with your department heads you will maximise commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Responsibilities
* Lead, inspire and motivate the operational teams to deliver exceptional customer service and drive commercial results.
* Work closely with the General Manager to drive excellence throughout the hotel and uphold brand standards.
* Ensure seamless guest experiences and collaborate with department heads to maximise commercial performance.
* Maintain a safe and secure environment for guests and staff and enhance employee engagement.
Qualifications
* Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
* Strong leadership skills with the ability to motivate and empower team members.
* Excellent communication, interpersonal, and problem-solving abilities.
* In-depth understanding of hotel operations and guest satisfaction.
* A passion for hospitality and a relentless commitment to excellence.
Benefits
* Exclusive discounts for you, your friends and family: Valor team member rates at UK hotels, rooms from just £30 Bed and Breakfast; discounted stays for friends and family; 50% discount when dining in our restaurants and bars; free meals while on duty; access to high-street discounts on a range of shops and experiences; up to 40% savings on a wide range of bikes through the Cycle To Work Scheme; generous refer-a-friend bonuses, starting at £250.
* Healthcare and wellbeing: calendar of wellness activities, access to the Employee Assistance Programme (free confidential advice 24/7 for you and your family), Healthcare Cash Plan options from £5 per month.
* Career growth: fully funded apprenticeship programmes, internal development programmes, monthly and annual team member service awards.
Equal Opportunity
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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