Salary: £24,000 - 26,000 per year Requirements:
* I have 1.5 years+ experience in:
* - Windows 11 and Windows Server operating systems
* - Microsoft 365 and Microsoft Entra ID
* - On-premises and cloud backups
* - DNS and DHCP
* Desirable experience, but not mandatory:
* - MAC OS
* - Microsoft Intune
* - PowerShell scripts
* - Experience within an IT Managed Service Provider (MSP)
* - Network experience with switches, firewalls, Wi-Fi, etc.
Responsibilities:
* I will operate and maintain computer systems and networks to ensure the business delivers effective IT functionality.
* I will act as the first point of contact for IT support within the organization and for external customers, and serve as an escalation point for my colleagues.
* I will be responsible for installing, configuring, and maintaining software and hardware components of computer and network systems.
* I will diagnose and troubleshoot user, software, and hardware issues.
* I will repair and replace damaged computer and network components.
* I will support individuals whenever they encounter challenges with computers and network devices.
* I will maintain and update technical documentation regularly.
* I will lead projects as required and communicate effectively with both technical and non-technical personnel.
Technologies:
* Cloud
* Hardware
* Support
* Microsoft 365
* Microsoft Intune
* Network
* PowerShell
* Windows
* Office 365
More:
LYNK has partnered with a UK-based IT and Cyber Managed Service Provider to recruit a L1 System Support Analyst. We have offices in the North of England as well as in the Central Belt of Scotland, and we are looking for someone to join our IT team to support both internal and external users.
The purpose of this role is to provide IT and telecoms support to both our internal group companies and external customers as their Managed Service Provider (MSP), both remotely and onsite. I will log, manage, and respond to support calls via a ticketing system submitted either by email or telephone until resolution while conducting troubleshooting, root cause analysis, and diagnosing hardware and software faults. All communication with customers will be recorded in the ticket system in the form of updates, email correspondence, and fault resolution.
This role is based on-site in Stirling due to the requirement to deal with hardware and the ease of managing internal users at the office. We’re also open to making reasonable allowances upon request. I will work directly with the Head of IT and a small Cyber team based in the office.
Working hours will be rotationally set at 8-4, 9-5, or 10-6, Monday to Friday.
What’s in it for you?
- £24,000 – £26,000 base salary (negotiable)
- Annual Team Growth Bonus
- Up to 11% employer pension contribution
- Employee Assistance Program (AXA)
- 32–33 days holiday including public holidays
- Option to purchase up to 3 additional days
- Support towards IT or Cyber qualifications
last updated 40 week of 2025