Job Description
Our client based in Watford is looking for two Customer Service Representatives that are fluent Written and Spoken with the following languages:
Role one:
French plus an additional EU Language
Role Two:
Italian & Spanish
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
1. To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
2. To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
3. Opening, updating and managing tickets/cases in our syste...