HR Advisor
Location: Bournemouth
Role Type: Contract - 12 Months
Work Setup: Hybrid - 4/5 days in the office
Who We Are
J.P. Morgan is a global financial services firm offering investment banking, asset management, and wealth management. It provides innovative financial solutions and expertise to corporations, governments, and individuals worldwide.
What you'll do
* Manage end-to-end intake and triage of new cases via HR systems and email, ensuring appropriate routing and escalation where required
* Support employees and managers through sickness absence and leave of absence processes, including occupational health coordination and reasonable adjustment cases
* Act as a primary point of contact for complex or sensitive queries, communicating clearly with stakeholders via phone and written correspondence
* Partner with HR and wider business teams to resolve cases efficiently, ensuring timely and compliant outcomes
* Maintain accurate case records and complete all required tracking, documentation and HR system updates
* Deliver high-quality service by meeting defined SLAs, quality standards and productivity targets while processing HR transactions accurately
What you bring
* HR background with at least 3 years' experience in HR Advisor, HR Consultant or HR Business Partner roles, managing complex employee relations cases
* Strong employee relations case management experience, with a focus on sickness absence, occupational health and related workplace support processes
* Solid understanding of UK sickness absence frameworks and reasonable adjustment processes, including coordination with occupational health providers
* Strong communication skills, with the ability to engage effectively with employees, managers and senior stakeholders in writing and verbally
* Proven ability to manage multiple priorities in a fast-paced environment, demonstrating accuracy, organisation and strong problem-solving capability
* Experience using HR systems such as ServiceNow or Oracle HCM, alongside strong Microsoft Office skills, with confidence working through ambiguity and escalating appropriately
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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