Overview
Reception Supervisor, Hotel Du Vin Cheltenham. We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, ensure guests have a memorable experience, and uphold high service standards.
You will be the first and last point of contact for guests, set the tone for their visit, and ensure everything has gone above and beyond before they leave.
Responsibilities
* You and the reception team are the first and last people our guests see; you set the tone for the visit and strive to exceed guest expectations.
* Maintain high standards of guest service and hospitality.
* Handle queries of all shapes and sizes with a positive, proactive approach.
Qualifications
* Natural hospitality charm and a passion for service.
* Ability to deliver friendly, professional, and celebrity-level service.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes to support career development.
* High street discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
* Referral schemes up to £1500.
* A decent uniform and a Wellness & National Campaign Days Calendar.
* Wagestream – access to pay as earned.
* Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Employee well-being support via an Employee Assistance Programme – free, confidential advice 24/7.
Our Sustainability Goals
* 100% of electricity from renewable energy sources, with most from wind farms in the UK.
* Recycle a minimum of 70% of hotel waste; Sustainability Council champions year-round projects.
* Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens.
* Volunteer to work for sustainable charities 2 days per year on full pay.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management
* Industries: Hospitality
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