Provide technical support to end users and engineers both internally and externally. To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals. To ensure prompt and accurate information is scheduled. To answer customer telephone calls ensuring internal customer service standards are met. To provide a positive experience for customers ensuring prompt and accurate information is captured. Any other reasonable requests from the line manager and SLT members. To provide support to the Service Scheduling Team when required. Embrace new customers and technologies the company adopt Requirements Customer focused Excellent telephone manner PC Literate Team Player Strong Interpersonal and communication skills Ability to priories workloads Exceed all tasks given Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers Ability to work within a continually changing environment Benefits Supportive and Collaborative Environment Company Health Care Plan Company Pension Life Insurance 25 days holiday plus Bank Holidays Development Opportunities Referral Scheme Employee Recognition Scheme Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs Cycle to Work Scheme Wagestream – Get instant access to your wages through our financial wellbeing tool.