The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Key Responsibilities
* Own and grow a portfolio of customer accounts
* Drive renewals, contract extensions, and expansion revenue
* Identify and close upsell and cross-sell opportunities
* Build strong relationships with senior customer stakeholders
* Ensure customer satisfaction to maximise retention and lifetime value
* Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
* Advocate for customers internally, sharing feedback and insights with product and leadership teams
* Identify expansion opportunities where they align with customer needs and success
* Support contract renewals and commercial discussions in partnership with sales
* Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
Skills & Experience Required
* 6+ years’ experience in Account Management, Customer Success, or a similar role
* Proven experience managing renewals, account growth, and customer retention
* Strong commercial acumen with the ability to balance customer value and revenue growth
* Excellent stakeholder management, communication, and negotiation skills
* Experience working with senior and C-level client stakeholders
* Data-driven mindset with experience using CRM and customer success tools
* Strong problem-solving and escalation management skills
* Working Knowledge with integration tools or integration platforms
* Understanding of APIs (e.g., REST APIs) and system integrations
* Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
* Experience supporting technically complex or solution-based customer accounts
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