Are you passionate about hospitality and delivering magic guest service? This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service. Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more. We now have an exciting opportunity for a Housekeeping Supervisor to join The Queens Hotel and Spa As a Housekeeping Supervisor you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are: Impact all assigned bedrooms, suites and public areas to ensure furnishings guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance Ensure that all guest lost property is reported and recorded using the hotels specific procedures Routinely perform all housekeeping duties including making beds, vacuuming and cleaning guest bedroom/suites Public areas to ensure guest satisfaction. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Carry out special needs and requests of the guests VIP and repeat visitors. Assist in the controlling of all consumables ensuring sufficient stock to service the business when required. To have knowledge of ordering and controlling of all hotel and supplied linen stock. To be able to order all cleaning materials and chemicals for hotel keeping costs in line with the budget when required. Support day to day staffing requirements in the absence of the Housekeeping manager. We are continually evolving, and our team do too, there is no red tape or corporate conflict with us! We Evolve – You Evolve – We Grow Together If the position of Housekeeping Supervisor is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.