I'm currently working with a client in Taunton who is looking for a dedicated and skilled Second-Line Engineer to join their dynamic team on a short-term contract (opportunity to go perm).
Your New Role
As a Technical Support Analyst (Second-Line Engineer), you'll be the go-to person for clients across the UK. You'll be the escalation point for the Service Desk team, tackling a wide range of technical issues with your extensive knowledge of Microsoft 365, Windows, and networking.
What You'll Need to Succeed
* Advanced knowledge of Microsoft 365 (Azure AD, Exchange Online, SharePoint Online, Endpoint Manager) and the ability to configure a tenant from scratch.
* Strong experience with Windows Server, networking (TCP/IP, routing, Firewalls), and security protocols (DKIM, DMARC, SPF).
* A proven track record of working with service desk tools and managing a high volume of tickets.
* A brilliant team player attitude with a problem-solving approach and the ability to work independently.
* Excellent communication skills, with the ability to provide high-level support directly to customers, both remotely and in person.
What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me directly to discuss.
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