Head of Energy Trading Support, Europe
Leading global energy software provider seeks an experienced
Head of Energy Trading Support, Europe
to join their growing business, based 4 days per week from their Central London HQ.
Overview:
This is a senior opportunity for an experienced
Trading Software
Service Delivery / Application Support Leader
to take ownership of support operations across Europe, leading teams, managing client relationships, and driving service excellence across multiple integrated SaaS applications.
You'll be responsible for
end-to-end service delivery
, managing client SLAs, leading incident & root cause analysis, and ensuring high-quality support across three core products. Alongside leadership, you'll leverage
Power BI dashboards and analytics
to identify trends and deliver data-driven improvements to performance.
Crucially, you'll be the
primary client contact
, building strong relationships, managing expectations, and ensuring exceptional client satisfaction.
This role is ideal for a proven
Head of Support / Service Delivery Manager
from a SaaS, financial software, or energy markets background, looking to step into a high-profile leadership role with visibility across Europe.
You will need:
* 5+ years in service delivery / application support management experience
* Previous energy trading or financial trading software experience.
* Strong technical skills: ITIL, Jira Service Desk, Power BI, ISO 27001, cloud infrastructure.
* Proven leadership with the ability to embed processes and hold teams accountable.
* Excellent communication and stakeholder management skills.
Salary & Package:
* £75,000 basic + 10% bonus + benefits
* European travel opportunities.
* Chance to influence high-impact projects in a growing international business.
This is a fantastic opportunity for a driven trading software support leader to join a rapidly growing global energy trading software company at a fantastic time in their growth, with strong career progression and international exposure.
Please e-mail me (Ben) at with an up-to-date CV for more information.