Customer Services Advisor
Job description
About the role:
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you:
A thorough understanding of Customer Services, committed to providing high quality Customer provision
Good administrative and numeracy skills
Competent in the use of IT packages
Excellent and proven organisational, administrative, negotiation and communication skills (written and oral)
Ability to remain calm and professional when dealing with customers/members of the public
Ability to work on own initiative and as part of a team
Ability to multi-task, prioritise and meet deadlines
Analytical and problem -solving skills
What you will do:
To be part of team 2 that deals with Garden waste, Trade waste, bulky collections and refuse calls over the telephone and via web chat.
At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.