Customer Service Specialist
Location: Portsmouth
Salary: £26,000-£31,500
Hours : Shifts between Monday and Sunday on a 6-week rota - 7.45am to 8.15pm
Start date : April 2026
Dynamite recruitment is proud to be working with a very unique global business who are ion search for latened Customer Service Executives
We are seeking a Customer Service Specialist to join our client's specialist assistance team and support customers with their needs via email and on the telephone
This is a fast-paced, rewarding role providing real-time support to customers around the world. You will act as a lifeline, handling cases ranging from simple medical queries to urgent, complex emergencies.
Key Duties:
Handle customer calls and emails, providing timely and empathetic support
Coordinate with medical teams, hospitals, airlines, and rescue services globally
Progress cases to resolution while ensuring excellent customer experience
Provide reassurance and support to distressed or anxious customers
Maintain accurate records and liaise with internal teams and external partners
What We Are Looking For:
Excellent written and verbal communication skills
Excellent communication skills
Calm, organised, and resilient under pressure
High computer literacy and attention to detail
Ability to multitask and switch between calls and emails
Previous customer service, or telephony experience is required
Training & Working Pattern:
Structured six-week training (Monday-Friday, 9:00-17:30)
40 hours per week on a rota, shifts between 07:45 and 20:15, including weekends
Salary & Progression:
Salary between £26,000-£31500
First pay rise after six-month probation This role is ideal for candidates who want to make a real difference in urgent situations, enjoy variety, and thrive in a dynamic environment.
Apply now to join a supportive team and start a career where every day is meaningful