Senior Customer Service Advisor Sunderland - National Contact Centre £22,988 - £23,678 per annum 35 hours per week Full Time Permanent Are you Engaging, dedicated, motivated with a passion for delivering quality? If so, then we want you. We really want people like you to help us create a lifetime of well-being for every pet. People and Pets are at the heart of what we do, we are the UK's leading Veterinary Charity and we rely on public funds to help sick and injured pets. Our team handle a variety of inbound enquiries from clients and customers whilst delivering an outstanding customer experience and aiming for first contact resolution. Do you have experience in handling sensitive situations while providing positive solutions? Do you proven empathy and rapport skills? Are you positive, confident and hard working with a fun attitude? '>Are you a team player who is enthusiastic and professional with a drive to achieve KPI's? Can you make your personality and passion shine through in your verbal and written communication? Would you like to work in a unique and highly rewarding environment? About the role: We are looking to recruit Senior Customer Service Advisors who love variety and have a passion for delivering excellent customer service. '>Our team is extremely versatile and the role is very diverse. The team may be communicating with our veterinary clients, colleagues and supporters through a variety of different channels including email and telephone. We are looking for someone with excellent written and verbal communication skills who is able to deliver a warm and friendly customer experience. There's a great camaraderie within all our teams and you'll see that as soon as you arrive. In return we are offering an excellent benefits package including: 35 hour working week - we currently work between 8am - 8pm Monday to Friday 25 days holiday per year Excellent career opportunities/development Paid statutory holidays Life assurance 4 x annual salary Sports and social group, arranging a variety of events both on and off site Free car parking Childcare vouchers You'll definitely: Be able to listen to client and supporter needs and be solution focussed. Be able to handle calmly any issues that a customer may have brought to your attention. Be adept at making detailed notes about every call you've handled. Have excellent verbal communication skills and be able to compose an email with accuracy. Have experience of working in a similar environment. Have the drive and the passion to succeed. About PDSA: As the UK's leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods. We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet. The closing date for this vacancy may be brought forward should we receive sufficient candidates. PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. '>PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.