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About Us
Azets is an international advisory group, with 9,000 local experts in 190 locations across eight countries, backed by progressive technology. We are united by one clear purpose: to improve the lives of our clients, colleagues, and communities in a sustainable way.
We serve over 100,000 clients on unique journeys, helping them meet their immediate and evolving needs, remove barriers, and deliver sustained outcomes to move forward with confidence.
Key accountabilities
* Act as a first response to calls on our landline.
* Work on first response tickets and escalate complex tickets or those exceeding 20 minutes of resolution time.
* Gather detailed information on user tickets for escalation or future reference.
* Work with internal and external users to collect information, diagnose, resolve, or escalate issues as needed.
* Recognize trends in tickets and notify relevant teams.
* Escalate major incidents quickly and effectively to 2nd line Technicians.
* Handle urgent or sensitive tickets tactfully.
* Administer the email filtering solution.
What are we looking for?
* Good knowledge of the Microsoft Office suite.
* Understanding of networking protocols, specifically TCP/IP.
* Experience troubleshooting Microsoft Windows operating systems, specifically Windows 7 and 10.
* Good knowledge of Microsoft Exchange and Microsoft 365.
* Understanding of file system permissions.
* Good knowledge of Active Directory.
* Experience troubleshooting printers, scanners, and multifunction devices.
* Enhanced understanding of Microsoft Endpoint Manager, Windows Defender, and Microsoft Intune.
What's in it for you?
Our benefits include hybrid & flexible working, birthday leave, professional subscriptions, and more. Find out more about how we reward our colleagues on our Careers page.
Why work for Azets?
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Accounting
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Locations and recent openings include:
* Birmingham, England, UK
* Oldbury, England, UK
* Royal Sutton Coldfield, England, UK
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