Purpose:
Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.
Key responsibilities and accountabilities:
* Develop a wide understanding of the HR & OD Function and the end to end colleague journey, including policies, terms and conditions, practices and procedures.
* Deliver accurate and timely HR administration across all colleague lifecycle processes.
* Ensure all query responses and processing meets legislation, policy, procedure and SLA requirements.
* Process, maintain and store data and records, ensuring data integrity and GDPR compliance.
* Support Learning & Development activities.
* Assist with recruitment and onboarding administration.
* Triage and risk assess queries, signposting and escalating where required.
* Contribute to continuous improvement initiatives within HR processes including developing FAQ's on all areas allowing for consistency of advice.
* Feed ideas, observations and suggestions for improvements when they become apparent.
* Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
* Share expertise and skills with others in the team.
Supplementary Accountabilities
* Support with any ad hoc projects as required by the business.
Decision making:
* Be confident in giving accurate and timely responses on a range of HR queries.
* Works within established policies and procedures. Escalates complex issues to the Colleague Experience Lead.
* Manage a varied workload and demonstrate an ability to prioritise and meet regular deadlines.
Creativity and innovation
* Problem solving.
* Proactively make suggestions to improve processes and workflows. Insert elements of the job where creativity and innovation are required.
Qualifications:
* Educated to GCSE level or equivalent (including English and Maths) – Essential
Knowledge and Experience:
* Experience in HR administration or similar support role – Essential
* Understanding of HR policies, procedures, and employment legislation – Desirable
* Proficiency in HR systems and Microsoft Office applications – Desirable
* Strong attention to detail – Essential
* Good communicator and able to build and develop relationships with internal and external customers – Essential
* Able to work constructively as part of a team understanding and supporting others – Essential
* Able to handle sensitive information and maintain confidentiality – Essential
* Quick learner able to easily adapt to changing processes – Essential
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